Armstrong’s Handbook of Management & Leadership by MICHAEL ARMSTRONG List Price: Rs.395.00 Our Price: Rs.296.25 & eligible for FREE Shipping on orders over Rs 1500/-. Details You Save: Rs.98.75 (25% Off)   Availability: In-Stock [Generally dispatched in 3 business days.]  ISBN: 9780749459567 Year Published: 2010 Publisher: VIVA Publications Book Format: PAPERBACK Book Description: Armstrong’s Handbook of Management and Leadership is the definitive guide to the practice of management. It presents the key skills that will help all managers and aspiring managers to carry out their roles effectively and achieve results. Packed with essential information on key theories and best practice it contains many checklists, diagrams and summaries. This second edition has been updated to reflect new thinking and ideas in this area and includes:• the practice of management — including management roles, leadership and strategic management;• enhancing customer relations — approaches to customer service and achieving high levels of customer service;• delivering change — the processes and context of change;• enabling continuous improvement — including quality management.The book is aligned to the Managing for Results module which is part of the Chartered Institute of Personnel and Development’s Leadership and Management Standards. The text also serves as an ideal resource for those studying introductory management modules on business and HR programmes. Book Contents: Preface to the Second Edition • Part I The Practice of Management • The Processes of Management and Leadership • Management • Leadership • Management and leadership compared • Influences on management • The Role of the Manager • What is a manager? • What do managers do? • How do managers do it? • What is an effective manager? • What do line/middle managers contribute? • The Role of the Leader • What is a leader? • Types of leaders • What do leaders do? • How do leaders do it? • What makes a good leader? • What is the significance of followers? • Part II Approaches to Management • Managing for Results • Planning • Setting objectives and targets • Organizing • Making things happen • Managing Strategically • Strategy • Strategic management • Developing a shared vision • Developing strategic plans • Strategic capability • Managing for Performance • High-performance culture • High-performance work systems • Managing individual performance • Managing team performance • Managing the Business • On being business like • Preparing a business plan • Making a business case • Financial budgeting and control • Cost—benefit analysis • Management Skills • Communicating • Report writing • Making presentations • Motivating • Coaching • Decision-making • Delegating • Facilitating • Giving feedback • Networking • Problem-solving • Managing Systems and Processes • Managing systems • Managing processes • Examples of systems and process management • The conflict and challenges of managing systems and processes.