| Can I change my email address?
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Yes. To change email address, simply access your "Account". Once login, click
“Change email address” under Account Information and proceed to change the
email id. And as always, if you have more specific questions feel free to call
our Customer Service Department at 040-27673887.
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| How to change my password?
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To change password, simply access your "Account". Once login, click “Change
password” under Account Information and proceed to change the password. And as
always, if you have more specific questions feel free to call our Customer
Service Department at 040-27673887.
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| How to change my shipping information?
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To change Shipping information, simply access your "Account". Once login, click
“Change shipping address” under Account Information and proceed to change the
shipping information. And as always, if you have more specific questions feel
free to call our Customer Service Department at 040-27673887.
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| How to change my billing information?
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To change Billing information, simply access your "Account". Once login, click
“Change Billing address” under Account Information and proceed to change the
Billing information. And as always, if you have more specific questions feel
free to call our Customer Service Department at 040-27673887.
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| Has my order shipped yet?
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All in-stock orders placed on Kithabay.com ship within 1 - 2 business days
after order placement. As soon as your order has been packaged and processed
you will receive an email confirming that it has left our warehouse and is
safely on its way to you. You may also access your "Account" section of the
site to review the order status of recently placed orders as well as your order
history.
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| When will my backorder arrive?
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If an item you ordered is placed on "back order" status, one of our Customer
Service representatives will send you an email informing you of the delay in
shipping. Any and all products that are currently in stock will be shipped
immediately. The "back order" email will also inform you of the new estimated
shipping date and time.
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| When will my pre-order arrive?
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For most states, your pre-order item will be shipped around seven days prior to
release date, and should arrive within a couple of days from the release date.
If you have subsequent items you are interested in purchasing with a pre-order
item, please keep in mind that all items in your order will ship simultaneously
when the last pre-order item is made available. If you wish for your available
order items to ship immediately, please place two separate orders.
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| My order never arrived.
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Kithabay.com provides a 100% Guarantee on every order we ship to ensure that
your package arrives to its correct destination. Kithabay.com takes pride in
our ability to provide quick, efficient, and direct shipping services to our
customers. On very rare occasions a problem may occur with the delivery of a
package. If for some reason you do not receive your order within the shipping
window given to you on the day of purchase please notify us and we will make
sure any problem is taken care of immediately.
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| Step By Step Instructions on How To Place an Order
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If you're new to shopping online with us, here is a step-by-step guide to help
answer any questions you may have about your shopping experience. If you still
have questions after going through this, please contact our Customer Service
Department for assistance.
Step 1. Search: Click the category from “Browse Subjects” or to find a specific
book type the title or name of the book you are searching for into the search
box field (located at the top of our website). Select the type of search you
wish to perform (Title, ISBN, Author), and then click the "Search" button.
Step 2. View More Details: You will see a list of products with titles and
prices. You can click on the title or "Read more" button for more information
about that specific book.
Step 3. Add To Cart: When you've found the book(s) you were searching for,
click on "Add to cart" or "Pre-Order" button to place this item in your
shopping cart.
Step 4. Your Shopping Cart: Now you have placed an item in your cart, but have
not yet bought anything. At any time, you can return to this page by clicking
on "View Cart" (located at the top-right side of our website) to see what items
you currently have in your shopping cart.
Step 5. Change the Quantity: If you'd like to, you can change the quantity of
items to order by typing the new quantity in the "Quantity" box of your
shopping cart and then clicking "Update Quantity". This will also automatically
update your subtotal. If you want to remove an item from your shopping cart,
check the "Remove Box" next to item and click “Update Quantity” button.
Step 6. Continue Shopping: If you're viewing your shopping cart and you want to
find more products, click on "Continue Shopping" below the shopping cart and
repeat steps 1-5 above or select the category from “Browse Subjects”.
Step 7. Checkout: If all the products you want to buy are in your shopping
cart, go to your shopping cart then click the red "Proceed to Checkout" button.
Step 8. Login or Register: You will be asked to enter your e-mail address and
your password (if you already have a login password). If you haven't registered
here before, click “Register" button. On the next page, you are asked to fill
in your name, email id and password. After filling out those fields, click on
the "Next" button to continue through our Secured checkout system. **Note:
registering with us is completely free of charge
Step 9. Billing Information If you have not registered with us before, on the
next page it will ask you to fill in your Billing information. After filling
this area out, click "Next" button below or click "Edit “ to update the Billing
information.
Step 10. Shipping Information: On the next page it will ask you to fill in your
Shipping Address. After filling this area out, click "Next" button below or
click "Edit" button to update Shipping information.
Step 11. Payment Information: On the next page it will ask you to fill in your
Payment information. After filling this area out, click "Submit Order" button
below.
Step 12. Finish: Finally, after reviewing that all of your information is
correct, click "Process Order" button (located below the Order Summary fields)
to complete your order. After you've finished your order, you will be notified
via email with a receipt for your order.
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| Having Problems Staying Logged In?
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The problem you may be experiencing is your "cookie" settings. Cookies
essentially store information inside your browser and help with making it
easier for tasks, such as ordering online. Some browsers, however, have
difficulty storing cookies and can sometimes "dump" the cookies after each page
view. This seems to be the problem, and one solution may be deleting these
files. Sometimes, a cookie cache can be stored for long periods of times and
build up a lot of files, hence slowing down your computer and disabling the
cookie settings after a limit has been reached. Deleting your cookies set by
your browser is quick, easy and safe. Simply go into the browser, if you are
using Internet Explorer, click on TOOLS then INTERNET OPTIONS and then click
DELETE COOKIES. A question confirming the deletion will appear, click yes. You
also need to delete the second box as well, that simply says Delete Files. To
help speed up your computer, you may also delete your offline files as well.
This will help speed up performance. If you are still having problems staying
logged in or placing an order, please contact our Customer Service Department
for further assistance at customerservice@Kithabay.com or call (040) 27 67 38
87.
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| Can I order by phone or fax?
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Yes! One of our goals at Kithabay.com is to make the process of placing an
order as easy and convenient as possible for you, the customer. You are welcome
to call our Customer Service Department: 040-27673887* and we will be
happy to place the order over the phone with you.
*(note: For countries outside India, please call 040-27673887) You may
also download our fax form and send us your order via fax 040-27673876.
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| What are my payment choices?
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Kithabay.com offers several different payment options. You can pay through your
Credit Card, Cheques, Demand Drafts, Money Orders, Cash On delivery (COD) or
Direct Deposit in our bank account.
Credit & Debit cards: With our secure online checkout system you can use cards
like VISA, MASTER CARD, AMERICA EXPRESS, DINERS CLUB, and CITIBANK E-CARDS. Debit cards
from Citibank, ICICI Bank, UTI Bank, IDBI Bank, Centurion Bank and HDFC Bank. Your card
will not be charged until your order is shipped.
Cash On Delivery (COD): Apart from Shipping & Handling charges, 5% service charges
will be applied to all COD orders. For example : Cost of book(s) is Rs 100.00,
Shipping & Handling Cost Rs 10.00 (Total Rs 110.00), there will be 5% service charges
on Rs 110.00 which is Rs 5.50.
Direct Deposit: Order amount can be directly deposited in our account. After order
amount is deposited send an email with the details. Once the amount gets deposited your
order will be shipped.
Please deposit amount in below mentioned account:
Sputnik Online Business Services (P) LTD
A/C. No.: 630505026282
ICICI Bank, Himayathnagar Branch, Hyderabad
Checks, Demand Drafts and Money orders, your order will be shipped once payment has
been received to our office (Please Note: Acceptable Checks, Demand Drafts and Money orders
must be in Indian Rupees only. Please do not send cash). You will receive a confirmation
email for all payment options once your order ships. Please send all Checks, Demand Drafts
and money orders to the below mentioned address:
Kithabay.com Order Processing
2-1-174 & 175, G2
Rajputh Residency, Nallakuta, Hyderabad, AP - 500 044
India
(Note: Include Order number, your name, and email id or screen printout of
order details.along with Check or Demand Drafts or money orders)
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| When will my credit/debit/check card be charged?
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Your credit or debit/check card will not be charged until your order is
prepared to be shipped. You will receive an email from our shipping department
to notify you of your order's shipment as soon as it leaves our warehouse.
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| Are the prices on your site listed in my local currency?
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All prices found on Kithabay.com are listed in Indian Rupees (INR).
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| Pricing Information
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Prices on Kithabay.com are subject to change without notice at any time. While
Kithabay.com strives to provide accurate product and pricing information,
pricing or typographical errors may occur. In the event that an item is listed
at an incorrect price or with incorrect information due to an error in pricing
or product information, Kithabay.com shall have the right, at our sole
discretion, to refuse or cancel any orders placed for that item. In the event
that an item is mispriced, Kithabay.com may, at our discretion, either contact
you for instructions or cancel your order and notify you of such cancellation.
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| Confirming my order was placed
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After placing your order through our online checkout system you will
automatically receive an email confirming that your order has been placed. In
this email you will receive an order number as well as your order details. You
will also receive a shipment confirmation email confirming your order has
shipped.
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| What if my item is on backorder?
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Here at Kithabay.com we endeavor to keep as many items in stock as we can.
However, occasionally an item may be on 'backorder' through one of our
distributors. When this takes place one of our customer service representatives
will email you with a new expected time & date for when this item should
ship. We will not charge your card on a backorder item until it is ready to
ship and you can cancel a backorder product at any time. You will also not
receive any additional shipping charges on a backorder item as your shipping
charges are computed on your total shipped order, regardless of item
availability. Any out of stock item will be shipped immediately when it becomes
available (weekends and holidays excepted). If Priority, Express, or Ground
shipping was chosen on the original order, Kithabay.com reserves the right to
ship backordered items by a downgraded shipping method.
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| Placing a Bulk Order.
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Are you interested in placing a large order through our site? We can provide
you with FREE Ground shipping + extra discounts on bulk orders!
For program details contact:
customerservice@Kithabay.com
PH: (040) 27673887
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| Placing a Pre-Order
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Keep checking our site for the numerous pre-order specials we frequently offer.
You can place an order for a pre-ordered item just like you would for a regular
item through our secure online checkout system, via our customer service
representative, or via fax. However, due to Distribution & Record label
rules we are unable to ship a pre-order item too early in advance. For most
states, your pre-order item will be shipped around seven days prior to release
date, and should arrive within a couple of days from the book release date. If
you have subsequent items you are interested in purchasing with a pre-order
item, please keep in mind that all items in your order will ship simultaneously
when the last pre-order item is made available. If you wish for your available
order items to ship immediately, please place two separate orders.
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| Can I make a special request?
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If you would like to purchase a book from Kithabay.com that we do not list,
please send e-mail to sales@kithabay.com, giving the book title, author,
publisher, and ISBN (We will do all our best to find the book you are looking
for).
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| Can I cancel or modify an Order?
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Yes, you can always cancel/modify an order when status of the order is 'In-Process' or 'Pending'.
Once it is moved to “Pre-Shipping” or “Shipped”, you cannot cancel/modify the
order. And as always, if you have more specific questions feel free to call our
Customer Service Department at 040-27673887.
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| How do I return a product?
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Please ship all returns to the following address:
Kithabay.com
Attn: Returns Department
2-1-174 & 175, G2,
Rajputh Residency, Nallakunta, Hyderabad, AP - 500044
India
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| I received the wrong product.
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If you were sent the wrong product simply notify our Customer Service
Department and send us the return product at:
Kithabay.com
Attn: Returns Department
2-1-174 & 175, G2,
Rajputh Residency, Nallakunta, Hyderabad, AP - 500044
India
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| What is your Return Policy?
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Items can be returned within 10 days of original order shipment. Exceptions
include: orders that were damaged, late or otherwise affected in any way due to
our error. If an item is damaged or there is a manufacturer defect we will
replace the item free of charge and send you the replacement. If the item is
not damaged but you wish to return it, you may do so and we will credit your
account for the product's cost once we receive the return item(s). We will pay
the return shipping cost if the return is a result of our error. Opened items
are considered used and cannot be returned for a refund. Please ship all
returns to the following address:
Kithabay.com
Attn: Returns Department
2-1-174 & 175, G2,
Rajputh Residency, Nallakunta, Hyderabad, AP - 500044
India
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| Shipping options within India
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For all orders being shipped to an address within India we have a variety of
shipping options available. Our Domestic Standard service is our most
inexpensive method and generally takes 5-7 business days for delivery. Our
Domestic Priority service generally takes 3-5 business days to arrive.
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| Shipping options to other International Destinations
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No shipping to an International destination.
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| When will my Pre-Order item ship?
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If you have placed an order that includes a pre-ordered item, (meaning the item
releases at a later date than the date on which you ordered) then your total
order will ship when your order is sent to the warehouse to be picked and
shipped (Usually 7-10 days prior to the release date).
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| How are Express items shipped?
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For orders placed using a One-Day or Two-Day Express shipping method, we may
use one of many shipping methods so that your order arrives within the
requested window of time.
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| What is my order status?
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To check on an order, simply access your "Account" section of the site for the
most up-to-date status information about your order. And as always, if you have
more specific questions feel free to call our Customer Service Department at
040- 27673887.
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| My shipment is lost.
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On the rare occasions when an order is lost in the mail, please contact our
Customer Service Department and we will take the appropriate actions to ensure
that your order is found or re-shipped to you as soon as possible.
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| An item is missing from my shipment.
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If you are missing an item from your order, please contact our Customer Service
Department either by phone or email and we will reship you the missing item as
soon as possible, free of charge.
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| I was shipped the wrong item.
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If you were sent the wrong product simply notify our Customer Service
Department and send us the return product at:
Kithabay.com
Attn: Returns Department
2-1-174 & 175, G2,
Rajputh Residency, Nallakunta, Hyderabad, AP - 500044
India
We will promptly ensure that you are shipped the correct item as well as cover
any extra return costs that you may incur.
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| What is Newsletter?
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Newsletter is an email notification about the new titles, promotions, discounts etc.
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| How can I receive Newsletter?
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Click “News Letter” link at the bottom of page or Newsletter image on main page and Sign Up to subscribe to Newsletter.
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| Do I have to be a kithabay.com customer to subscribe for kithabay newsletter?
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No. Anyone can sign Up to receive kithabay newsletter. Simply enter your email Id and click “Sign Me Up”. You will start receiving newsletters.
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| Can I unsubscribe from kithabay Newsletter?
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Yes, you can unsubscribe from kithabay newsletter. Click here to unsubscribe.
Or click on Newsletter link and follow instructions.
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| Privacy Policy
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Here at Kithabay.com we have a commitment to you, the customer. Our utmost goal
is to provide an online bookstore that is a safe and secure place to shop.
Kithabay.com will never sell or giveaway your personal information to an
individual party or company. If in the unlikely case that Kithabay.com is
acquired by another business, customer information will transfer with the
Kithabay.com Company.
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| Online Ordering & Safety
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Our Secure Sockets Layer (SSL) software is the industry standard and among the
best software available today for secure-online commerce transactions. It
encrypts all of your personal information, including credit card number, name,
and address, so that it cannot be read as the information travels over the
Internet.
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